Need support with another member of the Reach community?

It is really important to us that we provide a quality service to everyone registered with us, and a platform that facilitates positive and impactful communications between volunteers, organisations, and Reach staff. 

We outline our expectations for behaviour in our community agreement and acceptable use policy and ask everyone to follow these at all times.

We understand that sometimes, unfortunately, there are moments where members of the community may behave in a way that goes against our expectations for behaviour, or, on rare occasions, when communications between members of our community break down.

If you feel that you have experienced behaviour that has felt upsetting, difficult, or does not align with the expectations that we have set, please do not worry. We have thought about how we can best support and advise you, and have created a Service Interventions policy, that outlines what to do when things do not go to plan.

Reach's Service Interventions Policy

Our Service Interventions Policy explains:

• Reach’s expectations for everybody who uses our platform, based on our Acceptable Use Policy, and Community Agreement.

• Reach’s approach to service intervention

• What will lead to Reach’s intervention

• How Reach will intervene

• When Reach cannot intervene

• Reach’s commitment to equity, diversity and inclusion

• How you can contact us to report an incident

• Useful links to external support and guidance 

If you have any questions, or require any support, our service team is here to help on [email protected] and 0203 925 7721.