Our community agreement

These are the six guiding principles you agree to abide by when you join our community as an organisation or volunteer.


1. Only use this site for voluntary activity

Our site is not for finding paid employees or paid work.


2. Reply quickly and be clear about your intentions

Keeping people hanging on without an answer isn’t fair on anyone. You should always reply. By posting an opportunity, organisations commit to acknowledging all applications within five working days.


3. Engage with others in a spirit of exploration

A placement works well if it’s a good fit for both sides and you can only find this out by getting in touch. Applying for a role does not mean you are making a commitment. It’s always OK for either side to decide not to go ahead.


4. Be prepared to follow through

By posting an opportunity, you are committing to supporting the volunteers that you take on, including offering to pay expenses. When applying for an opportunity, you should be realistic about what you can offer, especially the time needed for the role.


5. Carry out background checks

It is up to you to make the necessary checks. Organisations should take up references. Volunteers should ask questions and research the organisation, especially before becoming a trustee.


6. Update your information

Keep your profiles, roles and volunteer availability up to date. We also ask organisations to tell us what’s happening with applications and how the volunteer placement went – this helps us to record success and improve our service.