Suicide Prevention Bristol is an award-winning suicide prevention charity that helps anyone with thoughts of suicide via telephone (National Suicide Prevention Helpline UK), social media & out in the community. We use our skills in crisis intervention to offer supportive listening to start a dialogue and to encourage more hopeful solutions than suicide. We work alongside local services and signpost people to where they can access support. We are looking for call handlers to join our team.
As a call handler you must:
have excellent communication skills, and be a great listener.
Be able to remain calm in a stressful situation, and make good decisions under pressure and in a timely manner.
Be patient and tolerant
Be able to diffuse a high emotive situation
Act with compassion and empathy
Be able to speak to a diverse range of individuals and respect others despite their differences
You will be expected to commit a minimum of 8 hours per week. This can be flexible times that suit you, and can be spread over more than one day. Full training is given in house.
