Help

These guides walk you through our most frequently asked questions about how to use our platform. 

We want to hear about your experiences so if you have any feedback or can't find the help you need here, please email us at  help@reachvolunteering.org.uk.

Help with your account

Resetting your password
Changing your details
Keeping your information private
Deleting your account

Help for organisations

Posting an opportunity
Secondary application forms
Picking the right skills
Listing a region-wide role when there is no postcode
Taking down your opportunity
How do applications work?
Updating an application with the outcome
Adding colleagues to your organisation

Help for volunteers

How do applications work?
Picking the right skills

More in this section

Changing your details

Details on how to reset your password, or change your email preferences, volunteer profile or organisation profile.

Posting an opportunity

How to post an opportunity, for new and existing organisations, and how to close them down when they are no longer available.

How do applications work?

Communication is a key to the success of the Reach community. Organisations and volunteers need to keep each other -- and Reach -- up-to-date as an application progresses.

Taking down your opportunity

How to suspend or close an opportunity when it is not currently available.

Adding colleagues to your organisation

Some organisations find it useful to have more than one contact recruiting through the same organisation profile on Reach.

Keeping your information private

How to keep your personal information private.

Updating an application with the outcome

Use the placement buttons on an application to let the volunteer, and Reach, know the outcome of an application.

Secondary application forms

Can I use a secondary application form?

Picking the right skills

Details on how to pick the right skills, and what to do if you can't find your skills.

Listing a region-wide role where there is no postcode

How to describe the location when your opportunity may have several

Resetting your password

Here are the steps to reset your password, and what to do if it doesn't work as expected.