Have a look at the guides below, but if you can't find the help you need, please do not hesitate to contact us.

Our website is continually being developed. We want to hear about your experiences of using it so if you have any feedback, please drop us a line. We’re always pleased to receive your comments, suggestions, and ideas.

Our office is open from 9am to 5pm, Monday to Friday, and you can reach us at or 020 3943 9901. 

More in this section

Changing your details

Details on how to reset your password, or change your email preferences, volunteer profile or organisation profile.

Posting an opportunity

How to post an opportunity, for new and existing organisations, and how to close them down when they are no longer available.

How do applications work?

Communication is a key to the success of the Reach community. Organisations and volunteers need to keep each other -- and Reach -- up-to-date as an application progresses.

Taking down your opportunity

How to suspend or close an opportunity when it is not currently available.

Adding colleagues to your organisation

Some organisations find it useful to have more than one contact recruiting through the same organisation profile on Reach.

Keeping your information private

How to keep your personal information private.

Updating an application with the outcome

Use the placement buttons on an application to let the volunteer, and Reach, know the outcome of an application.

Secondary application forms

Can I use a secondary application form?