Vacancy at Reach - Service Administrator

Salary £20,000 FTE
Permanent from August 2021 (35 hours Full time)
Reporting to Service Development Manager 
Deadline for applications: Monday 2nd August 2021 9am 
First stage interviews:  (To be held remotely) Monday 9th and Tuesday 10th August 2021

Come and join us to support the rapidly growing number of volunteers and charities using our service. Reach connects people who want to volunteer their professional skills with charities that need those skills. Every year our online service matches a growing number of charities with trustees and skills-based volunteers. This is an important role that is central to the smooth running of our service, requiring good attention to detail and excellent communication skills.

Reach Volunteering  

Reach Volunteering is the leading skills-based volunteering charity in the UK and the single biggest source of trustees. We help charities to strengthen their governance by broadening the range of experience on their board. We support them to increase their operational capacity and capability by drawing in specialist expertise on a voluntary basis. We saw an unprecedented number of people join our platform in 2020, wanting to share their skills and help good causes, and matched over 3,500 volunteers and trustees with good causes.

We use a service design approach to improve our service and we pride ourselves on being a ‘user-centred’ organisation. 

The role  

As Service Administrator you will join our friendly, established, small team to support our users. You will undertake essential administration tasks, following a series of set processes to enable us to manage and maintain an effective and smooth running service.

You would be involved in vetting users for eligibility, processing registrations with speed and accuracy, ensuring the information we hold on our users remains up to date and relevant, and communicating effectively with both charities and volunteers.

Who we are looking for  

We are looking for someone who takes ownership of their work with excellent attention detail and good communication skills. Someone who has used Microsoft Office programmes and has experience of using databases and/or CRM systems to work efficiently on a variety of administrative tasks. 
 
Other qualities we're looking for include the following. 

• Attention to detail; Ability and willingness to follow processes reliably and perform essential but routine tasks 
• Taking Ownership; Taking responsibility for the quality and timeliness of work, seeking the right support and guidance to ensure tasks are completed efficiently and effectively.
• Collaboration; Working effectively with volunteers and staff, valuing their contribution and keen to support other team members.
• Flexibility; A willingness to adapt to a variety of tasks with a positive can do attitude.
• Organisation Skills; Highly organised with good time management skills and the ability to work systematically and prioritise workload to cope with fluctuating needs.
• Communication skills; An excellent communicator who can communicate clearly and appropriately with a wide range of people, both orally and in writing.

See the full job description and person specification (opens in new window).

Why join Reach 

• We have a collaborative, friendly and supportive culture. You will be encouraged and supported to learn and develop.  
• This role provides a great opportunity to gain experience in the charity sector, supported by an organisation that has a user-centred mindset. 
• You will be joining a small, but well-respected, national charity working at sector level to support charities, at a time when their work is vital, but their resources are stretched. 
• Other benefits include : 26 days annual leave, plus three bonus days at Christmas (plus Bank Holidays); up to six days volunteering leave per annum and pension contributions at 5 per cent (on completion of probation)  

How to apply 

To apply, complete our online form which asks for your details, and for your answers to three questions. 

We are keen to make our recruitment process as fair as possible, and to reduce bias. We will be shortlisting based on your response to three questions using ‘blinding’ and ‘chunking’ processes, so please make sure that each of your responses to the questions below stands on its own merits and does not rely on information from your other responses.  

If you would like an informal conversation about the role before applying, please contact eleri.fowler@reachvolunteering.org.uk.  

Apply now

Application questions

The questions we are asking are:

1. Why are you interested in this Role and what makes you a great fit for it? 
2. Tell us about a time when you found an error in your work. How did you find it and what did you do about it?
3. Describe an achievement that you are particularly proud of. It can be from your experience of work, education or volunteering. Tell us what you did and how you did it. 

We ask for your CV, but will only use this to provide context if you are invited to interview. It will not be used in shortlisting.