At a glance

Skills

Project management / Product owner
Web design (including UX/UI)
Strategic development and planning
User research
Service design

Where

Manchester, M8 9SB

Remote opportunity

Time

Either in or out of office hours Estimate of time needed:
7-15 hours / week This is an ongoing volunteer role with an estimated commitment of 7-15 hours per week.

Visitors from Fifth Day

Welcome to Reach Volunteering. We are a community and registered charity that connects people, skills and good causes.

To apply for this role, and any other on our platform, you need to be based in the UK, have at least three years of experience using the skills you wish to volunteer in a professional capacity or have lived experience (for trustee roles). Read more about our criteria.

As the Head of User Research, you will be at the forefront of ensuring that our digital content and services meet the needs of our users within the Criminal Justice Hub.

What will you be doing?

Your role will be pivotal in planning, implementing, reviewing, and executing user research strategies. You will collaborate closely with the product management team to ensure our resources, information, and content align with user needs and adhere to best practice guidelines, such as the GOV.UK Service Manual. Your goal will be to create an optimal user experience, making our content accessible, relevant, and user-friendly.

Key responsibilities include:

User Research Leadership: Lead the user research team, developing and implementing research strategies that align with the Criminal Justice Hub’s mission and goals.
Planning and Execution: Design and execute research studies to gather actionable insights, utilising methods such as user interviews, usability testing, surveys, and analytics.
Collaboration: Work closely with the content and product management teams to integrate user research findings into the design and development processes, ensuring a user-centered approach.
Information Architecture: Collaborate on structuring and organising content so that it is easily accessible and meets the needs of our users.
Guideline Adherence: Ensure that all user research activities adhere to relevant guidelines, including the GOV.UK Service Manual, and best practice standards.
Reporting and Documentation: Document research findings and share them with relevant stakeholders to inform decision-making processes.
Continuous Improvement: Review and refine the user research processes regularly to enhance effectiveness and efficiency.
Mentorship: Provide guidance and support to other members of the user research team, fostering a collaborative and open working environment.

What are we looking for?

Experience: Extensive experience in user research, with a proven track record of leading research initiatives and delivering actionable insights.
Qualifications: Relevant qualifications in user research, human-computer interaction, psychology, or a related field.
Information Architecture: Experience or strong interest in information architecture, with a keen understanding of how to organise content for optimal user accessibility.
Guideline Familiarity: Familiarity with the GOV.UK Service Manual or similar best practice guidelines.
Analytical Skills: Strong analytical and problem-solving abilities to interpret user research data and make informed recommendations.
Communication and Collaboration: Excellent communication skills to effectively convey research findings and collaborate with cross-functional teams.
Leadership: Ability to lead a team, providing mentorship and fostering a culture of collaboration.
Adaptability: A proactive individual who can hit the ground running and adapt to the evolving needs of the project.

Please note: The specific responsibilities and qualifications may be adjusted based on the candidate's experience and skills.

Disclaimer: This role description is intended to provide a general overview of the position and is not an exhaustive list of all duties and responsibilities.

What difference will you make?

By leading our user research efforts, you will directly contribute to making our digital content and services more accessible, relevant, and user-friendly, ultimately helping individuals impacted by the criminal justice system.

Before you apply

Please submit your resume and a cover letter outlining your relevant experience and your passion for the Criminal Justice Hub's mission.

We value diversity and encourage individuals from all backgrounds to apply.

Note: This is a volunteer position, and no financial compensation will be provided.

Additional Information

Start Date: 12th September 2024

Thank you for your interest in supporting the Criminal Justice Hub!

About Conviction

Causes

Black, asian and minority ethnic groups

Campaigning

Community safety / victim support / domestic violence

Counselling / advice

Criminal justice

Education

Health and well being / research and care

Human rights

Learning disabilities / difficulties

Lesbian, gay, bisexual & transgender

Local / community

Men

Mental health

Older people / later life

Poverty relief

Women

Organisation type:

Not for profit

We believe in empowering people and communities to play an active role in the criminal justice process through the provision of independent criminal justice advocacy and community outreach...

Head of User Researcher (Criminal Justice Hub)