Resetting your password

How can I reset my password?

If you forget your password, or want to update it, you can reset it using the forgotten password form.

• Enter your email address in the forgotten password form and click ‘reset password’.
• You should receive an email within 10 minutes. 
• Click the link in the email and you will be logged in and asked to create a new password.

If you use a password manager, make sure that you save your new password and that the username listed is your registered email address.

What if I don’t receive an email?

If you don’t receive an email please:

• Check your spam folder first
• If it’s not there, please complete the form again, making sure there are no typos.
• It’s also worth checking that you are using the correct email address, for example some people work from a shared inbox and also their own personal inbox at work. 

If you try again and still don’t receive the email, please contact us for help at [email protected] or 0203 925 7721.