Managing the privacy of your volunteer profile
We want to keep your personal data private. Our platform allows you to share as much, or as little, as you want.
On this page:
- Keeping your personal details private
- Your profile
- Removing your profile from Google
- Protecting your information
Keeping your personal details private
We want to keep your personal details private. Google and other search engines index our site, so if you don’t want your profile to appear when you search for your name, use just your first name or a nickname for your display name. You can update your display name at any time.
Your CV and work history are never available to the general public.
If you make an application, your work history will be available to the recruiting organisation. We do not email CVs or work history. Instead, organisations will need to log in to the platform to view or download CVs or any message attachments.
We do not share your email address or number with anyone, unless you have decided to directly in a message, or have given our service team explicit permission to do so.
Your profile
Your new profile is set to Public by default, but you can later change this by visiting your dashboard and editing your profile. You can choose from the following options:
Public: Your profile will be visible in our searches and organisations will be able to suggest roles to you. Your LinkedIn, CV and/or portfolio will be hidden from organisations however, when you apply for a role, your full profile and work history will be available to them.
Private: Your profile will be hidden from search, so organisations cannot suggest roles to you. However, when you apply for a role, your full profile and work history will be available to them.
To edit your profile visibility:
- Log in to Reach
- Go to Manage Account
- Go to Edit profile
- Go to the Your preferences tab
- Scroll down to Profile Visibility
- Click Save
Lastly, if you don’t want to create a profile, you can still apply for a volunteering opportunity on our site by applying as a guest. As a guest you can apply for up to 5 volunteering roles within 30 days of your initial registration, and you can upgrade your account by creating a full volunteer profile at any time. For more information, read our guide to applying as a guest.
Removing your profile from Google
If you’ve used your full name, and it is appearing in Google results already, the best thing to do is change your display name. Google reindexes the site every few days and will notice the change and update its results accordingly.
If, however, you choose to take your profile down while it is still part of Google’s search results, either by setting your status to “Not available” or by closing down your account, Google will continue to keep a cached version of your profile with your full name. In this case, you will need to request its removal from Google.
Protecting your information
We know how important it is to protect your personal data, so we have several safeguards in place to protect your data against loss, damage and unauthorised access. We are working with an independent GDPR specialist to ensure we have best practice in place. Below are some of the measures we have taken to ensure our GDPR compliance.
More details can be found in our Privacy Policy.
We use SSL certificates to encrypt your data when it is transferred online. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our office and files to keep the data we store safe. We routinely delete personal information when it is no longer needed for us to perform our service.
Our dashboards provide a secure environment for sharing personal information. We know that email is not 100% secure, so we don't email CVs or attachments. To boost security, our platform email is sent with SPF and DKIM security protocols.
We use a number of trusted data processors in order to deliver our services. All third parties are carefully selected and are bound by data-sharing agreements to ensure that they treat your data with the same care and respect as we do.