Search our knowledge base | Reach Volunteering

For organisations

How Reach works for organisations

Find out the basics of how Reach works, including our criteria for organisations and who can join, when and what we charge, and how we review volunteers.

Setting up your organisation

Ready to get started? Find out more about creating and editing your profile, as well as inviting new users to join your organisation.

Managing your user account

Learn how to edit your personal details, like your password, email and display name. This includes how to delete your account.

Advertising a role

Discover the best way to promote your volunteer or trustee opportunity, including via our partnership with LinkedIn.

Finding and shortlisting candidates

Get advice on increasing the number of applications for your role, including finding trustees with lived experience.

Managing applications and interviews

Take a tour of how applications work on Reach, and how to review, place and say 'no thanks' to volunteers.

How Reach works for volunteers

Find out the basics of how Reach works, including our criteria for volunteers and the difference between guest and full volunteer profiles.

Setting up your volunteer profile

Explore how to set up your volunteer profile and how to get the best out of Reach.

Managing your user account

Need to change your email or password? Here's how to manage your account details.

Making an application

Find out how to apply for the roles you see on Reach, including what the various statuses of Reach conversations mean.

Use our 'Chat with us' function

The Reach platform uses KnowBot, an AI-powered chatbot designed specifically for non-profit websites. When you see the 'Chat with us' tab in the right hand side of the screen, you can click inside and ask a question about the Reach site. Find out more about how KnowBot works, and our partnership with its creator, the Mike Hudson Foundation.

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