Branch Secretary

What will you be doing?

Duties of the Branch Secretary include:

• Providing support and advice to all volunteers in the Branch.
• Ensuring a high standard of casework is maintained, through monitoring and supporting caseworkers.
• Organising executive meetings, the Annual General Meeting and training days.
• Maintaining supervisory oversight of training and awareness activity within the Branch.
• Implementing branch policy and decisions of the branch executive committee.
• Monitoring the number of volunteers in the Branch and recruiting more when necessary, to meet the needs of clients. welcoming and introducing all new members to the team.
• Maintaining records of all office holders, caseworkers and other volunteers and ensuring the Central Office is kept informed of any changes within the Branch.
• Delegating referrals and requests for benevolence as necessary.
• Ensuring that appropriate casework records (including non grant related work) are maintained on CMS and co-ordinating annual returns and reports for the Branch Chairman to submit to Central Office within the appropriate timescales.
• Establishing and maintaining links with regional staff; VSMs, RFMs and trainers plus local Service, statutory and voluntary organisations as well as Central Office staff.
• Investigating, on direction of the branch chairman, any complaints against the branch or its members in accordance with SSAFA complaints policies and procedures.
• Establishing and maintaining links with the SSAFA Homes, Houses and projects in the Branch area and providing casework support as necessary.
• Collating and disseminating SSAFA and other relevant literature and materials within Branch, as well as providing support to other Branch Office Holders where applicable.
• Promotion of SSAFA in the local area so that eligible persons are aware of the assistance available.
• Ensuring that all data processed or held as part of the role is done so strictly in accordance with SSAFA’s data management policies and procedures.
• Complying with and promoting SSAFA values and standards, including the code of confidentiality.

Please provide an explanation of why you wish to volunteer specifically for SSAFA. This is required before we can progress your application further. You must live in the boroughs we cover which are Richmond, Croydon, Merton, Wandsworth, Kingston and Sutton

What are we looking for?

This opportunity would suit someone looking to support the Armed Forces community in their area. Senior management experience is required and applicants must live in the boroughs we cover which are Richmond, Croydon, Merton, Wandsworth, Kingston and Sutton.

Applicants must be:

• Have the experience to be able to manage remote reams of volunteers
• Work within the senior management team
• IT literate
• Be mobile and prepared to travel across SW London to visit the volunteer teams

What difference will you make?

The Branch Secretary role is pivotal in the smooth running of the branch which ensures clients and beneficiaries get the help the need in a timely manner.

Before you apply

As well as a CV please provide an explanation of why you wish to volunteer specifically for SSAFA. This is required before we can progress your application further.