Citizens Advice Brent
Charity
Local
Our objectives
At Citizens Advice Brent, we are dedicated to making a positive difference in the lives of individuals and communities across the borough.
Our impact can be seen through the extensive support and services we provide, ensuring that everyone has access to the information and assistance they need.
Our 6 key strategic objectives
- Service: Offering an agile and responsive service to support the lives of those in the community across housing, welfare, employment, immigration, nationality, benefits, money and debt challenges.
- Culture: Driving a community focussed environment where individuals feel able to speak up, challenge and contribute to the overall mission of the organisation.
- Our people: Recruiting, develop and retaining a highly skilled, creative and engaged workforce committed to the values of the organisation.
- Governance: Managing our resources and governance ethically, effectively and efficiently to enable the delivery of the overall organisational mission.
- Advocacy and influencing: Using local intelligence and case studies to contribute to the influence of local and national policies through the national Citizens Advice, local Government, national Government and wider influential bodies.
- Relationship building: Strengthening ties with national Citizens Advice and partner organisations to broaden our service offering, attract new funding, strengthen local and national resilience, and drive wider positive outcomes.
Our activities
Our impact in 2023-2024
Citizens Advice Brent provides services at four Brent Council Hubs and eight Family Wellbeing centres
- 6,363 advice requests
- 816 cases with a reduction in debts, inc. in arrears
- 1,675 cases with an increase in benefit entitlement
- 89% Satisfaction Rate
- 49 housebound appointments
- £1,702,923 in income gains income gains for Brent residents
Causes
Counselling / advice