Hidayah

Wellbeing Officer

Available
Hybrid
3-7 hours / week

Looking for a way to make a real difference? Hidayah is a volunteer-led organisation supporting LGBTQ+ Muslims through community, advocacy, education, and wellbeing. It creates safe, inclusive spaces where people can connect, feel empowered, and drive positive change in the UK and beyond.

What will you be doing?

Key Responsibilities

  • Develop and implement proactive wellbeing strategies to reduce harm and support volunteers in public-facing roles.
  • Manage and respond to wellbeing queries via the designated inbox, including triage and signposting.
  • Create and maintain wellbeing resources for service users and volunteers.
  • Use feedback and data to identify wellbeing needs and improve support provision.
  • Build and maintain relationships with external mental health and wellbeing services. 

What are we looking for?

Essential Knowledge & Experience

  • Understanding of mental health, wellbeing, or emotional support in a community or voluntary setting.
  • Experience supporting individuals through advice, signposting, mentoring, or similar roles.
  • Awareness of safeguarding, confidentiality, and boundaries when working with vulnerable people.
  • Experience working or volunteering in collaborative or community-based environments. 

Essential Skills & Abilities

  • Strong listening, communication, and empathy skills.
  • Ability to respond calmly and appropriately to sensitive or emotional situations.
  • Good organisational skills and ability to manage inboxes, queries, or tasks efficiently.
  • Ability to work independently and take initiative with minimal supervision.
  • Strong teamwork and collaboration skills.
  • Basic IT skills (email, Google Workspace, or similar tools). 

Personal Qualities

  • Compassionate, approachable, and non-judgmental.  
  • Reliable, responsible, and consistent in availability.
  • Committed to equality, inclusion, and supporting LGBTQ+ Muslim communities.
  • Able to maintain professionalism, confidentiality, and emotional boundaries.
  • Passionate about improving wellbeing and community support. 

What difference will you make?

The wellbeing officer trustee provides guidance, support, and signposting on mental health and wellbeing to volunteers and service users. 

Opportunity reference number: 1309480