eCommerce Product Design Manager

What will you be doing?

eduSOIL is seeking an experienced eCommerce Product Design Manager to lead the design of ethical earned-income systems that support sustainable access to learning, wellbeing and youth leadership programmes.

This is a delivery-aware, systems-focused senior leadership role. You will design product pathways that align with learning journeys, protect organisational values and avoid extractive or manipulative practices.

Key responsibilities include:

• Designing ethical product and pricing strategies aligned to education and wellbeing delivery
• Improving user journeys, access pathways and conversion without compromising values
• Supporting development of digital, hybrid and print-based learning products
• Collaborating closely with eLearning, Marketing & Programme Directors
• Reviewing and triaging legacy eCommerce or product MVPs
• Supporting responsible experimentation and staged product development
• Ensuring monetisation supports — rather than distorts — learning integrity
   

This role collaborates closely with the Founder & CEO and eLearning & Digital Innovation Manager.

This role encompasses product strategy, pricing, bundles and monetisation pathways. It does not determine learning pedagogy, safeguarding decisions or instructional design, which sit with the eLearning & Digital Innovation Manager and Programme Directors.

What are we looking for?

We are seeking a values-led product and service design professional who understands how to build sustainable income pathways without compromising learning integrity, safeguarding or wellbeing.

You should have:

• At least 3–5 years’ professional experience in one or more of the following:
  • product management or product design
  • eCommerce or digital product
  • service design or user-centred design
  • ethical sales, pricing or access pathways
     
• Experience designing or improving:
  • user journeys, funnels or access pathways
  • pricing models, bundles or tiered offerings
  • digital, hybrid or print-based products
  • systems that balance sustainability with equity
     
• Strong understanding of:
  • product–market fit in mission-driven contexts
  • ethical monetisation and non-extractive design
  • how learning, wellbeing and safeguarding considerations affect products
  • trade-offs between simplicity, usability and sustainability
     
• Technical literacy sufficient to:
  • collaborate with developers and digital learning teams
  • assess feasibility of legacy systems or MVPs
  • understand integrations between products, learning systems and platforms
  • contribute meaningfully to discussions about rebuild vs retrieval
     
• Experience working across teams, including:
  • marketing or communications
  • learning or content teams
  • programme or delivery leads
     
• Strong judgement and communication skills, with the ability to:
  • resist premature monetisation
  • document assumptions and decisions clearly
  • work within agreed boundaries and escalation routes

You do not need to be a specialist in education or youth work, but you must be committed to working respectfully with underserved communities and aligning product decisions to learning and wellbeing outcomes.

Experience in charities, CICs, social enterprises or international contexts is highly valued but not essential.

We are particularly interested in applicants who:

• Are based in Northern Ireland (though this is not essential)
• Bring lived experience of migration, cultural transition or integration
  Have experience in arts, mindfulness, yoga or wellbeing practice alongside professional expertise
• Are motivated by equity, youth voice and ethical leadership

This role suits someone who enjoys bringing order, clarity and confidence to complex systems, who values stewardship as a form of leadership and who is excited by working at both local and international levels.

What difference will you make?

Your contribution will:

• Enable sustainable access to learning and wellbeing programmes through ethical product
• Reduce financial fragility by strengthening earned-income pathways
• Improve clarity, usability and access across digital and hybrid offerings
• Support long-term organisational resilience without compromising values
• Translate learning assets into meaningful, user-centred products

By co-designing and optimising ethical product and monetisation pathways, you will:

• Turn validated learning journeys into thoughtfully designed digital and physical products
• Improve user journeys so teachers, schools and families can access what they need easily
• Ensure pricing and bundles reflect equity, safeguarding and wellbeing principles
• Help eduSOIL recover value from existing drafts, MVPs and under-used assets
• Prevent extractive or manipulative product design by grounding decisions in learning reality
   

With a dedicated eCommerce Product Design Manager, eduSOIL can:

• Monetise learning responsibly, without distorting pedagogy or safeguarding
• Align products, pricing and access with programme delivery and impact
• Reduce reliance on short-term funding cycles
• Support Programme Directors and educators with tools that genuinely enhance delivery
• Build income systems that strengthen — rather than pressure — learning and wellbeing
   

This role ensures that monetisation supports mission, turning learning into sustainable access while protecting integrity, trust and long-term impact.

Please download and review the handbooks and frameworks provided for further information about eduSOIL, this role and how you can invest your skills, time and attention in deepening and widening our social impact.

Additional information

You can download the following documents:

Before you apply

Please apply through Reach with a short message outlining:

• Your interest in youth wellbeing, leadership and education
• Relevant experience or transferable skills
• What you hope to gain from this role at our organisation

Shortlisted candidates will be contacted within 2 days of applying via Reach. They will be invited to complete an online application form, provide contact details for two referees and be invited to attend an online interview with the Founder/CEO within 5 days of our reply. 

The next stage involves background checks which will be carried out through Volunteer Now (for youth facing roles) and consent sought for us to contact referees. This stage can take 1 - 2 weeks.

Agreement to participate in Mindfulness and safeguarding training, which are mandatory for this role must be provided prior contractual confirmation.

We aim to finalise placements on a first come first served basis, based on our organisational needs.