Head of Digital (Senior Product Manager)

Our digital platform sits at the heart of our work. The Head of Digital has a key role at Reach, acting as a Senior Product Manager to shape and evolve our service to build something that works beautifully and generates more successful, high impact volunteering in the UK. They also are an integral part of our SMT, helping to shape the organisation

Job title: Head of Digital
Reporting to

Hours: Full time (35 hours) or part time (0.8 FTE, 28 hours). We would consider 0.6 FTE (21 hours) for the right candidate. 
Salary: £43-50k FTE, depending on experience.

Location: Hybrid working: remote working with regular team days. We are currently working together every Tuesday from an office in Central London. The team finds this balance useful and productive but we can offer some flexibility on this frequency, for the right candidate.

Deadline for applications: Monday 14 November 2022, 9.00am
First round interviews (online): Week commencing Monday 21 November


In this job, you will have the opportunity to:

  • Shape and develop the complete lifecycle of an innovative service. 
  • Make a difference at scale: enabling thousands of people to find rewarding ways to make a difference, and transforming charities and grass root groups by connecting them with skills and expertise. 
  • Have a real impact in the tech-for-good world: capitalising on the untapped potential of pro-bono / skills-based volunteering and digital. 

And we offer:

  • A high degree of autonomy and ownership over your work.
  • An agile, experimental and supportive culture that values service design.
  • A values-led organisation with a friendly, collaborative team.

See more about Reach Volunteering, our culture and benefits for employees.


Key functions

  • Lead on service design: in collaboration with colleagues, identify and develop opportunities on the most impactful things we should be building for our users.
  • Lead on the construction and delivery of our product roadmap (short, medium and long-term).
  • Ensure the smooth running of our website.
  • Work with the CEO and colleagues to provide leadership to Reach.


What you will bring: 

We are looking for someone who has experience: 

  • As a Digital Product Manager, developing a product and managing the technical delivery.
  • Generating user insight, analysing data and defining business requirements. 

And a range of qualities and attributes including:

  • Ownership.
  • User-centred.
  • Analytical.
  • Collaborative.
  • Experimental.
  • Resourceful.
  • Flexibility.


Reach Volunteering is committed to becoming a more diverse, inclusive and equal organisation, and to helping to increase equity, diversity and inclusion in civil society. We have put equity at the heart of our new vision, values and beliefs.

We welcome people of all backgrounds, identities and experiences. We would particularly welcome applications from candidates who are disabled, Black, Asian or from other minoritised communities, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are currently under-represented on our staff team.

Please see the full job description and person specification.


How to apply  

If you would like to have a conversation with the CEO, the outgoing post holder, or another member of the team about Reach’s culture, key challenges, scope of the role, working relationships or anything else that might help you decide if this could be a good fit for you, please contact Miranda at Miranda.Murdoch-Hughes@reachvolunteering.org.uk who will arrange a call. 

We are keen to make our recruitment process as fair as possible, and to reduce bias. We will be shortlisting based on your response to the two questions we have posed about how you would approach a typical task for someone in this role and why you are interested in applying. Your response will be anonymised. 

Follow the link in the Apply section below to view the question and complete your application.

Unfortunately, we are currently unable to sponsor work visas. Only applicants legally authorised to work in the UK will be considered. This is a hybrid role and regular (currently weekly) meet ups with the team in Central London is expected. 

Please read our guidance on our application process before applying. 



Follow this link to apply. We are looking forward to hearing from you!

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