With a strong foundation in Project management, data analytics, and customer service. My excellent administrative background and CRM abilities make me a good fit for roles requiring both internal coordination and external outreach. My extensive documentation and CRM platforms (HubSpot, Zendesk, Freshdesk, Clickup, Zapier, and others) are well-known.

In addition, I oversee data input, track performance, and provide insights that direct process improvements. Also previous roles, I developed client knowledge bases and frequently asked questions (FAQs) which improved fast response times ,customer engagement, drastically decreased in ticket traffic and increased in customer satisfaction.My job path reflects my dedication to excellence, as seen by my Master's in Business and Finance Management from the University of Northumbria, UK, with distinction. Volunteer roles that require project management, data management, and the ability to positively influence underprivileged businesses appeal to me. My prior volunteer work with Obi Charity in Nigeria, where I supported several organizations and individuals affected by domestic abuse and other challenges, exemplified my passion of service.

Through my professional skills, I am able to assist in managing client or beneficiary data, create easily navigable informational materials, providing CRM support to volunteer teams or organizations, and contributing to initiatives that support various companies.