Richard B.

Richard B.

At a glance


  • Data protection / GDPR
  • Data analysis
  • Social care / Counselling


Based in Barry, South East Wales
I would prefer to volunteer mainly at home, or will consider remote opportunities from across the UK.


Either in or out of office hours


  • Any

Type of role

Short term project, Ongoing role, Trustee/Governor

Work history

About me

I have 12 years experience in working in financial services, 9 of which have been in regulatory compliance monitoring for Principality Building Society. I am skilled in working with stakeholders to plan and deliver thematic reviews to assess compliance with regulations. I am competent in analysing data, drawing evidence based conclusions and writing final reports to summarise key findings. I am confident in agreeing management actions to address gaps. I have delivered thematic reviews of mortgage and savings products, vulnerable customers, financial crime and data protection. 

I am currently working as a Customer Experience Lead where I am delivering a Consumer Duty project to enhance business data on customer outcomes. I am a trained therapeutic counsellor, having completed a Diploma in Therapeutic Counselling and enhanced this to a Foundation Degree with the Open University.

I am keen to bring my skills and experience to the volunteer trustee sector. I am passionate about mental health, homelessness and LGBTQ+ support. 

What am I looking for

I am looking for a trustee role where I can bring my skills and experience in compliance monitoring, stakeholder management, customer experience and therapeutic counselling. I would like to volunteer for an organisation that supports mental health, homelessness and/or LGBTQ+ initiatives. I would like to primarily support from home but I would consider a role with some office work in the Cardiff area.