David is an accomplished senior technology and project/programme management leader, with extensive experience in delivering projects & programmes, assuming technology leadership roles, spearheading transformational change, defining strategy and driving end-to-end process improvement. Empowering and championing teams through example and action. David has accrued knowledge across technical, telecommunications, automotive, public sector, property, charity / third sector and contact centre/BPO domains worldwide. Management responsibilities have included matrix managing over 100 employees and contractors; as part of both a programme and business-as-usual (BAU) environments.Furthermore, David’s industry recognition includes accolades such as best contact centre programme, best contact centre and innovative programme/project manager of the year. He has consistently delivered commercial savings and exceeded business targets. He has supported organisations in various interim technology management, enterprise architect and technical service delivery positions; David demonstrates credibility as a technical and digital thought leader, prioritising pragmatic, delivery-focused approaches for enduring change and success. His certifications from Microsoft, AWS, Salesforce and Cisco underpin his abilities both hands on and strategically. David’s passion for innovative, user-centric digital solutions drives him to leverage cutting-edge technologies ensuring the delivery of best in class solutions.He is a passionate change manager, utilising the Kotter Change Model and Procsi methods and tools to ensure the 'people' side of a project is at the forefront.Additionally, David is a subject matter expert in project & programme methodologies (Prince2 practitioner, PMBOK and Agile (Scrum Master)); and in business process modelling (BPMN2.0).