Citizens Advice Southwark and TrusteeWorks

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Few UK organisations appreciate the value of volunteering more than Citizens Advice, a national charity that provides free, confidential, independent advice.

Reach has worked with local branches of Citizens Advice for many years, as well as at the national level, helping them find volunteers and trustees with skills to support the delivery of their work. It was therefore no surprise when Chris Green, CEO of Citizens Advice Southwark, turned to TrusteeWorks for assistance in finding a new board member.

"But this time," says Chris, "because we wanted to strengthen our board and introduce new experience and perspectives, we decided to use the TrusteeWorks recruitment service."

Money well spent

“We had a tight turnaround time and needed a swift response. In this respect, TrusteeWorks was money well spent.” Previous experience with other providers had not always generated volunteers of suitable quality. "This time," adds Chris, "we had high calibre candidates, from whom we had the luxury of selecting one." 

Learning experience

"We learned a lot from working with TrusteeWorks." says Chris “Reach’s questioning and brief-taking shed light on our own requirements as well as our recruitment process as a whole”

“For us, it’s as important to have people with shared values as it is to have the skills we require. We were pleased with the wayTrusteeWorks worked with us, and are equally pleased with the outcome.”

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