Moving your service(s) online (project)

Part of the Volunteer Projects Library

What is it?

Since the pandemic began, charities have faced the challenge of serving their client base, or reaching their supporters, when traditional face-to-face interactions were no longer possible. Even now as we settle into “the new normal” and things have opened up again, many charities are embracing digital services as a way to streamline their offer, and meet the evolving needs of their users. 

What will this person do?

The volunteer will help the charity either plan or implement a new digital service, such as setting up an online booking system, training, or store.  

Who needs this?

Charities transitioning from in-person services to online service delivery, or for charities launching a brand new digital service.

Who is involved?

The volunteer will work with the person who will be running the service, as well as the person in charge of your digital assets (for instance your web manager if you have one.)

You may want to consider recruiting two or more volunteered with complementary skills, for instance a project or product manager to help plan or scope the project and a web developer to help implement it.

How long will it take?

Depending on the size of the project, this will take between 15-60 hours for the volunteer. The charity will need to spend approximately 1-5 hours working with the volunteer to establish user and business needs. Depending on the service, they may need to spend time setting up the service once the technology is in place. 

Where can I find out more? 

The Catalyst guide to digital service delivery has loads of blogs on different ways charities can move their services online, keeping their users at the heart of their decisions.


Heading image: 
Illustration of digital team discussing a project

Recruit a volunteer through Reach

Post a volunteering opportunity on Reach to connect with volunteers with skills. Our platform is self-service so you can use one of our Library projects for inspiration, or create your own volunteer opportunity from scratch. Get started today!

Join Reach Volunteering