West Dunbartonshire Citizens Advice Bureau

West Dunbartonshire Citizens Advice Bureau

At a glance


  • Community safety / victim support / domestic violence
  • Counselling / advice
  • Housing and homelessness
  • Human rights
  • Local / community
  • Mental health
  • Poverty relief
  • Refugees / migrants
  • Training / employment support

Other details

Organisation type: 
Geographical remit: 


We are a member of Citizens Advice Scotland and deliver the citizens advice service across the whole of West Dunbartonshire district.

WDCAB offers general advice and assistance across a wide range of subjects. A fuller explanation of these is given in the advice section. Where we cannot help you, we will do everything in our power to give you the contact details of someone who can. People wishing to use our service can call, email, zoom or visit at many of our outreach points across the community. 

Like all Citizens Advice Bureaux in Scotland, we work towards achieving the following twin aims:

  • To ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities, the services available to them, or through an inability to express their needs.
  • To exercise a responsible influence in the development of social policies and services, both locally and nationally.

For any resident of West Dunbartonshire contacting the bureau for assistance it will be reassuring to know that our service is free, confidential, impartial and independent. We also fundamentally believe in the clients’ right to choose and so we would take no action without the expressed permission of our clients.


If you live in West Dunbartonshire then wherever you are, whatever the problem, we are here to help.

West Dunbartonshire Citizens Advice Bureau provides local residents with free information and advice on a wide range of subjects. Our team of skilled and trained Advisers recognise that one problem is often linked to another so, rather than simply focusing in on one single problem, we will look at the bigger picture. By doing this we will attempt to identify and even prevent other potential problems which can stop them escalating into anything more serious.

Our volunteers and staff won’t tell you what to do – that is your choice – but we will explain your options and possible consequence you can expect if you choose a particular course of action. We want to help you take control of your situation and to get the best outcome for you.


We provide independent advice on a wide range of subjects:

  • Benefits – questions about entitlements, support with applications, appeals against unfair decisions, benefit checks;
  • Debt advice – maximise your income, improve your financial situation, negotiating with your creditors;
  • Employment problems – questions about your terms and conditions of employment, disciplinary and grievance procedures, redundancy, dismissal;
  • Consumer issues – we can advise and assist on everything from a complaint about a broken kettle to problems with gas and electricity suppliers, mobile phones, fitted kitchens, bathrooms, etc;
  • Family & Relationship problems – issues relating to splitting up, bereavement, disputes around access and custody issues regarding children;
  • Housing – problems with public sector and private sector landlords, problems with neighbours, environmental issues, threatened or actual homelessness

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