Wealden Citizens Advice delivers free, confidential, independent and impartial advice to people who live and work in the Wealden area and campaign on the big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. They may have money, benefit, housing or employment problems, they may be facing a crisis or just considering their options. We value diversity, promote equality and challenge discrimination wherever we see it.
Our impact goes well beyond those who directly seek our help. We reduce the costs of public services, e.g. by helping prevent evictions and homelessness; helping to maintain people in work rather than being on benefits; and through improving people’s health and well-being.
Every year our service, along with other Citizens Advice offices across the country provide evidence to the government to influence changes in law and policy. Our campaigning work is successful because it is based on the real experiences of clients.
We are equipped to deal with any issue, from anyone and our highly trained advisers have unique, in-depth knowledge of the make-up and needs of the local community and provide up to date information and support to help people to solve their problems. In addition to our general advisers we have specialist advisers who can help with filling in forms and expert money advisers who help individuals to find their way out of debt related problems and budget more effectively. People can drop in to our offices in Crowborough, Hailsham & Uckfield, call our ADVICELINE, email us, text us, or, look up advice online. In addition we run various outreach sessions across the district.
We don’t just want to help people, but improve the practices and policies that impact on their lives, so we use the experience of our clients (confidentially of course) to campaign for change.