Waterloo Community Counselling

Waterloo Community Counselling

At a glance


  • Counselling / advice
  • Local / community
  • Mental health
  • Refugees / migrants

Other details

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Our vision is for life-changing talking therapy for all.

We want London to be a city where emotional distress and psychological suffering aren’t ignored; where every individual can access high-quality talking therapy equitably, when they need it, experiencing real relief and support.


Our mission is to deliver life-changing counselling and mental health support for Londoners that is affordable and accessible.

We aim to remove the barriers to accessing high-quality counselling by delivering services that are open to all regardless of income or immigration status, and are uniquely responsive to individual differences (language, culture, race, religion, sex, gender identity, sexual orientation, and ability).


Compassion – we bring empathy and understanding to our work with clients from all backgrounds

Respect – we foster a positive and empowering culture across WCC, treating people with respect and understanding

Diversity­ – we pride ourselves on recruiting counsellors who are representative of the diversity of the population

Inclusion – we strive to be wide reaching and welcoming, tailoring our services to individual differences and removing the barriers and stigma that prevent people from accessing psychotherapy, counselling, and statutory mental health services

Community – we work in partnership with local and city-wide organisations to reach disadvantaged and marginalised groups that wouldn’t normally be able to access the therapeutic services we provide and maintain a network of services to further support our service users

Quality – we deliver safe, clinically-effective therapeutic services with a good client experience


Established in the 1980s as a local community health project, today Waterloo Community Counselling (WCC) is well placed to deliver life-changing counselling and mental health support to individuals across London. Last year we provided over 7,000 hours of high quality, individual counselling to 546 people.

We are one of only a handful of Low-Cost Counselling services offering long-term talking therapy at reduced fees. We reach adults from diverse backgrounds who have experienced loss, trauma and abuse, and are struggling with anxiety, depression and other difficulties.

Our unique Multi-Ethnic Counselling Service (MECS) provides free mother-tongue counselling to migrants, refugees and asylum seekers who have survived exile, torture, human trafficking and modern slavery in 34 languages.

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