Telford & The Wrekin Citizens Advice

Telford & The Wrekin Citizens Advice

At a glance

Causes

  • Black, asian and minority ethnic groups
  • Campaigning
  • Children / families
  • Community safety / victim support / domestic violence
  • Counselling / advice
  • Financial inclusion
  • Health and well being / research and care
  • Housing and homelessness
  • Human rights
  • Learning disabilities / difficulties
  • Lesbian, gay, bisexual & transgender
  • Local / community
  • Men
  • Mental health
  • Older people / later life
  • Physical disabilities
  • Poverty relief
  • Refugees / migrants
  • Social care
  • Substance misuse
  • Women

Other details

Organisation type: 
Charity
Geographical remit: 
Local

Objectives

Citizens Advice Telford and The Wrekin has been supporting local people since 1999 following the merger of 3 existing offices. Together with our key delivery partner Telford and Wrekin Council, we support local residents with information and advice through a range of services. We provide advice across all parts of the borough including areas home to some of our most vulnerable residents who are greatly impacted by the current cost-of-living crisis.

Our service is free, confidential, independent and impartial. We give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. We value diversity, promote equity and challenge discrimination in all that we do.

Our impact in 2022/23:

  • We advised over 11,600 people
  • We recorded outcomes that addressed over 35,708 issues.
  • We campaigned on Cost of Living, Consumer, and Scam Awareness matters
  • We put £4.9 Million into the pockets of local people through our advice services

Activities

Our current Board of Trustees set policy and strategy direction, monitor our financial position, set targets and evaluate the performance of our services. They also review how well our service meets the needs of our local community.

We deliver a range of services including Help to Claim on behalf of DWP, MaPS Debt and money advice,  Energy advice, Money and advice on behalf of the local Family Hub, Casework and Community Cost of Living advice.

Our service provides multi-channel access for clients to advice services with a core delivery site in Wellington and across 23 community locations. We have 35 members of staff who are supported by 13 volunteers, who support on advice, front of house and administration.

This is an exciting opportunity for a Trustee to get involved with a dynamic local organisation focused on advice and social justice for local people.

No current opportunities

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