1. We put our people at the heart of everything we do: We work directly with people affected by sight loss in a number of different ways. Providing quality information, advice, advocacy, social activities and tech training services are invaluable in helping blind and partially sighted people to thrive.  All of these activities aim to combat isolation and improve mental health and wellbeing.

2. We are here to help change perceptions: We also inform and educate carers, family members and the public about the challenges faced by blind and partially sighted people in Sutton.

3. We always work in partnership: We work with St Hellier Hospital, ECLO, GPs, optical professionals, sensory impairment team, local and national voluntary organisations to ensure all our service delivery options are joined up.

4. We believe lived experience should shape what we do: We want our beneficiaries to actively shape our development.

We believe monitoring, evaluation and learning should sit behind what we do: We want to be at the forefront of outcome and impact reporting, to help shape the decisions we make.