South West Aberdeenshire Citizens Advice Bureau

South West Aberdeenshire Citizens Advice Bureau

At a glance


  • Campaigning
  • Children / families
  • Counselling / advice
  • Financial inclusion
  • Housing and homelessness
  • Local / community
  • Poverty relief
  • Training / employment support

Other details

Organisation type: 
Geographical remit: 


The Citizens Advice Bureau (CAB) Service aims:

to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively

and equally:

to exercise a responsible influence on the development of social policies and services both locally and nationally.

To achieve these aims our bureau's charitable objects are to provide free, confidential, independent and locally relevant advice and information to relieve financial hardship and promote well-being for public benefit in South West Aberdeenshire and its environs.

Each year the bureau helps thousands of people find a way forward with their problems. In 2015/16 the bureau:

  • Dealt with over 10,000 client issues and nearly 15,000 actions
  • Achieved Client Financial Gain (CFG) of over £3.6 million for our clients - £15 for every £1 of our total operating costs and money effectively put back into our communities
  • Had 46 volunteers giving over 8400 hrs of their time and 11 staff, mostly part time
  • operated at 2 full bureau offices and 6 outreach locations


80% of clients say that the advice they receive has improved their lives and wellbeing, including relieving stress and improving their finances.



The bureau carries out its charitable objectives through the:

  1. Advancement of education - by providing clients with information, clarification and understanding of legislation and their legal rights and responsibilities.
  2. Relief of those in need - by assessing client’s entitlement to welfare benefits, by providing assistance in claiming benefits and by assisting them to appeal against refusal of benefits and by doing so ensure they do not suffer from poverty.
  3. Advancement of human rights - by ensuring that people do not suffer through ignorance of their human rights and by taking such actions required to redress the situation and restore justice.
  4. Advancement of health - by providing a comprehensive advice service which deals with all aspects of clients problems and alleviates the stress and anxiety caused by unsolved problems.
  5. Advancement of community development - by recruiting, training and developing local citizens to be volunteer advisers in the Citizens Advice Bureau who in turn assist members of the public in their community and in doing so contribute to the development of their community.


Current opportunities

Our small but active Board of Trustees is looking to expand. We are looking for local Aberdeenshire citizens from diverse backgrounds and...