The Citizens Advice Bureau (CAB) Service aims:

to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively

and equally:

to exercise a responsible influence on the development of social policies and services both locally and nationally.

To achieve these aims our bureau's charitable objects are to provide free, confidential, independent and locally relevant advice and information to relieve financial hardship and promote well-being for public benefit in South West Aberdeenshire and its environs.

Each year the bureau helps thousands of people find a way forward with their problems. In 2015/16 the bureau:

• Dealt with over 10,000 client issues and nearly 15,000 actions
• Achieved Client Financial Gain (CFG) of over £3.6 million for our clients - £15 for every £1 of our total operating costs and money effectively put back into our communities
• Had 46 volunteers giving over 8400 hrs of their time and 11 staff, mostly part time
• operated at 2 full bureau offices and 6 outreach locations

80% of clients say that the advice they receive has improved their lives and wellbeing, including relieving stress and improving their finances.