At a glance


  • Children / families
  • Community safety / victim support / domestic violence
  • Criminal justice
  • Health and well being / research and care
  • Learning disabilities / difficulties
  • Local / community
  • Mental health
  • Older people / later life
  • Physical disabilities
  • Social care
  • Women

Other details

Organisation type: 
Geographical remit: 
National - Britain


What we do

We’re a social enterprise that supports people to live happy, healthy and hopeful lives, whether they’re:

• adults who have learning or physical disabilities, challenges with their mental health or difficulties as they’re getting older;

• people in and around the criminal justice system; or

• families who’ve been through unsteady times.

No-matter who you are or where your life has taken you, we’ll listen, understand and find a way to help you reach your goals.

With us, you can

Our world revolves around you. How you’re supported is your choice, and we promise to always respect that. We’ll never judge you, we’ll always listen and we’ll give you as much or as little support as you want or need from us – it’s up to you.

We want you to be as independent as possible, so we’ll do everything we can to help you see your own potential, get out there and live your life your way, no-matter what it throws at you.

High quality services

The quality of what we do is so, so important to us – in fact, we’ve got a team of people dedicated to it.  We’re really proud of the top-notch services we provide. When you ask our teams why they want to give such a wonderful service, you’ll quite often hear them say ‘I’d want this kind of service’, or ‘This is the service I’d want for my mum.’ And that’s the way we look at things.

For us, quality is about giving people support that touches their lives and gives them that bit of a helping hand when they need it most, without taking away their independence. We provide the standard of services we’d want ourselves or our families to receive if we needed some support.

Finding new ways to help all the time

We don’t wait around for other people to find ways to help, we create them ourselves, just as we’ve done for the last 100 years. We’re big on innovation at PSS and, in the words of our hometown faves, The Beatles, ‘it’s getting better all the time’.

What’s the plan?

The Big Plan happens to be the name of our five-year strategy because, well, it’s a big plan of what we want to do by 2025 (why call it anything else?). Our Big Plan is a result of lots of great ideas thought up by our team members  and the people we support – and we’re going to work together to make it happen. For us it’s not just achieving our goals that’s important, it’s how we achieve them too – it’s about weaving that golden thread of PSS values through everything we do. Want to know what we’re aiming for? Read our PSS Big Plan 2020 – 2025.


Our aim is simple: we want to help people change their lives for the better – no matter what life throws at them.

PSS in a nutshell:

- We offer 11 different services to help people get the most from their lives – from health and wellbeing through to social care services. We work with loads of different people from all different walks of life. Everyone’s different, and our focus is on helping people choose their own type of support. To find out more about our services, have a look at our website.

- Our world revolves around the people who use our services. They are the reason we do what we do and they play a huge part in helping us make decisions about how our services are run and making sure we’re doing things right.

- We’re a business with a heart. All the money we make goes back into finding new ways to help people.

- We go way back: we were founded in 1919 by Eleanor Rathbone, a lady famous for tackling social injustices. In 2019, we celebrated our 100th birthday - and we still look this great! We want to make sure we’re around for future generations, and we'll do everything we can do make sure that happens.

- We’re always cooking up new ideas for services we can offer. We listen to what people tell us, and if we hear about a way we can help, we’ll create a service to do just that.

- The PSS team is made up of our wonderful employees, dedicated self-employed carers, generous supporters (volunteers) and the next generation of brilliant professionals: our placement students.

- PSS people are pretty special and everyone holds our five values at heart; we only recruit determined, open-minded, big-hearted, professional and genuine people.

- We’ve got offices in Merseyside, Wales, Lincolnshire, Norfolk, Manchester and the Midlands.

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