The Picker Institute is an international charity working across health and social care. Established in 2000, the organisation continues to have a significant impact in the field of person and family centred care.
We use people’s experiences of health and social care to identify priorities in delivering the highest care quality. We measure experiences to uncover incidences of excellent and poor care delivery. We work across health and social care systems to support organisations to improve the quality of care.
Our approach underpins quality measurement in both the USA and the UK with the ‘Picker Principles of Care’ an internationally renowned quality framework.
Whether it’s designing and delivering the first national NHS patient experience survey in England, co-ordinating the largest workforce survey in Europe, pioneering innovative improvement interventions such as Always Events®, or working with individual providers and commissioners to improve service delivery, we are committed to sharing our knowledge and expertise, alongside developing new services and tools that enable people’s experiences to be an integral part of delivering the highest quality care for all, always.