We are a community advice centre and aim to use our resources effectively to meet client needs across all areas of social welfare law, ensure people do not suffer through a lack of knowledge or understanding of their rights and responsibilities, and that the experiences of the people we work with are heard by those in a position to help improve the situation for the community as a whole.
Our core service is the provision of advice, information, casework and representation in social welfare law to people from the four London boroughs we serve.
(a) Face-to-face advice - we operate drop-in “quick advice” sessions at our main office for 7.5 hours each week across three days
(b) Telephone advice – we operate two telephone advice lines, each open and providing over 35 hours of telephone advice each week
(c) Web-based advice – we operate several web portals for different groups
(d) Media-based information and advice – we publish a regular newsletter with information about key issues
(e) Training sessions - we deliver training to local community members to help with problem prevention such as money management and financial confidence
We run an self funding Employment law project