The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Newport Citizens Advice (NCA) is not simply an advice agency, it is an organisation that helps and supports individuals to resolve their money, legal and other problems and to improve their quality of life. It achieves this through the delivery of high quality information, advice and guidance offered to individual clients via a variety of channels and through influencing policy change at a local and national level.  

We recognise that every client is an individual and this is reflected in the services we provide. Helping and supporting individuals to ensure fair treatment, access and opportunity is a fundamental goal. Our quality of service is measured by adherence to the Citizens Advice Membership Scheme and by deeply embedded quality assurance measures backed up by thorough organisational and quality audits verified by our national body.

Overall responsibility for the management of NCA rests with the Trustee Board which is responsible for the strategic direction and policies of the charity.  Board members are Charity Trustees and Company Directors. The Trustees carry the ultimate responsibility for the conduct of NCA and for ensuring that the charity satisfies its legal and contractual obligations.  Operational responsibility for the service is delegated to the Chief Executive Officer, who is supported by a management team.