We will develop and extend our range of services to meet the diverse needs of those people who are impacted by contact with the justice or social care systems. 

We will identify new types of service which serve the people we support and into which we can easily translate our knowledge, skills and experience for their benefit.

We will ensure all our services are trauma-informed, delivered by compassionate staff and volunteers, who sit alongside individuals, families and friends so that no-one feels alone.

We will extend our presence both within and without the justice and social care sectors, speaking up on behalf of our service users.

We will establish a strong reputation in the non-justice arena to continue to grow and reach out to more people who need our support.

We will find new ways of engaging with staff, volunteers, professional colleagues and service users, existing and potential, in order to raise the profile of our services and provide quality training to other agencies to help them meet the need.

We will also develop our management systems to ensure information on our services can be used to improve future delivery.

We will adopt an asset-based approach in all our delivery, ensuring we focus on the opportunities and potential for growth available to every person we support.

Our assessment, planning and delivery will be person-centred, taking into account the needs and choices of everyone, whatever their age or situation.

We will lead by example, always adopting a ‘can do’ attitude and pushing ourselves to find new and better ways of delivering positive change for us and for others.