The Money Advice Trust is a national charity helping people across the UK to tackle their debts and manage their money wisely.
In 2021, our National Debtline and Business Debtline advisers provided help to over 170,400 people by phone, webchat and our digital advice tool with 1.63 million visits to our advice websites.
In addition to these frontline services, our Wiseradviser service provides training to free-to-client advice organisations across the UK and in 2021 we delivered this free training to more than 1,000 organisations. Furthermore, the Money Advice Trust Training and Consultancy service has worked with 300 commercial organisations to identify and support their customers in vulnerable circumstances.
Beyond this frontline activity, we work closely with government, creditors and partners to improve the UK’s money and debt environment.
Our overall aim is to help people across the UK to tackle their debts and manage their money with confidence. Our rolling annual plan focuses on how we will ‘help more people, more effectively.’
We achieve this by realising the benefits of the recent investment the Trust has made in technology, building in-house capabilities to improve the services that we offer and in doing so, becoming more cost effective.
Our partnerships with the wider advice and creditor sector are also growing in importance and form a critical part of how we support more people now and into the future. These partnerships coupled with improved digital journeys and enhanced use of data mean we will better understand and meet the needs of the indebted population. Importantly it will also enable us to better tackle the root causes and impact of debt in society more widely through our public policy work.
