Independent Age

Independent Age

At a glance


  • Older people / later life

Other details

Organisation type: 
Geographical remit: 
National - Britain


Whatever happens as we get older, we all want to remain independent and live life on our own terms. That’s why, as well as offering regular friendly contact and a strong campaigning voice, Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility.


Information & Advice 

One of the key services that we provide is information and advice to support older people in England. We are looking at expanding our offer to also provide information to people based in Wales and Scotland, but if you would like advice for someone based in one of the Nations, you can get in touch with us and we will signpost you to other organizations who can help. 

We produce a wide variety of information guides and advice on a range of topics that may affect people in later life. For example, we have guides and factsheets on topics such as money, support and care, housing and health. These guides are available to download from our website and you can also order hard copies of our publications for free from our website. Some of our advice guides are also available to listen to on the website. You can also order copies of our publications by phone through our Helpline which I’ll go on to talk about in a minute. 


We also have a fantastic helpline available, you can find the number on our website. Anyone can call us for information, to arrange free, impartial advice from a specialised adviser, or to order one of our free guides. Again our helpline is aimed at people living in England, but we do have some other suggestions if you are looking for advice that is specific to other parts of the UK which the helpline can advise on. 

Anyone can call the helpline if they want to: 

1.Order a guide or leaflet 

2. Discuss receiving regular support from a volunteer 

3. Would like advice on a topic such as social care or pension credit. 

If the helpline can help right away they will do, or if the person calling needs advice on something a bit more complicated they will arrange a time for the caller to speak with one of our advisers (or recommend someone else if it is not one of our areas of expertise). 


We campaign to ensure people can enjoy a financially secure, healthy, active and connected older age. We campaign on a variety of issues that can affect people in later life. For example, we have campaigned on access to pension credit, as well as access to bereavement support. We have lots of information on our website about all of our recent campaigns.

Public Fundraising

As a charity we need to fundraise in order to continue to provide vital services to help more older people live a happy, connected, and purposeful later life. There are lots of different ways that people can support us by getting involved in fundraising activities. There is information on our website so please do have a look and get in touch with your local Independent Age contact if you would like further information. You can find out more here: 

Grant Making

As an charity we are also involved in making grants to other smaller organisations.

The pandemic has changed life for everyone in the UK, but older people are amongst the hardest hit. Despite the challenges they are facing organizations working with older people have been keeping vital services running, providing advice, support, opportunities and practical help.

Since May 2020, we have made 277 grants totaling just over £3.3 million across five rounds of funding, supporting many different communities of older people and with a wide range of work

We were particularly keen to hear from organisations who were working with older people living in particularly complex and challenging situations or who were at risk of becoming isolated.

We are now embarking on a national programme of giving local grants to local organisations to support them in their work with older people in their local community in the areas of Tyne and Wear and Teesside and Essex.

Why are we doing local grants?

-Empowers local organisations

Allows us to reach more and more diverse groups of older people that community organisations are already working with

Community Services

Our Community Service Teams help isolated older people in their local community to rebuild a fulfilling and independent social life and reduce feelings of loneliness.

The support they offer is designed to achieve positive change in the lives of older people by listening to what they need and shaping support accordingly over an agreed time period.

Digital and phone services

Our Digital and Phone Services team work with older people across the UK to connect them to tailored, local and personalized support to best suit their needs.  This can be anything from connecting them to social activities, transport, gardeners – really just about anything that might improve their quality of life and they’re struggling to source themselves.

The team run telephone friendship groups, you’ll also be made aware about our Good To Know Groups. These are one off telephone groups, where we invite a speaker from another organisation or field of work, to talk to older people about their organisation or support they can offer. This might be about grants, fire safety, getting a good nights sleep or social activities – the team will let you know about the programme of events we have to offer and how to refer your older people into the service. 

No current opportunities

Search for volunteer opportunities with other organisations.