Housing Initiatives go above and beyond the services offered by mainstream landlords, we provide our tenants with the additional intensive housing management services that they require.

Such additional/intensive housing management services include, but are not limited to:

• Ensuring that the rent is paid on time and that they do not fall into arrears.
• Explain the tenancy agreement and assist all tenants to abide by it.
• Organising and arranging for any repairs or improvements that need to be carried out and always take time out to meet with the contractors in our properties to make sure that our tenants are safe.
• Referring tenants to NHS Occupational Health and arrange meetings with the Occupational Therapists to adapt our homes to suit our tenants needs so they don’t have to move out.
• Assisting tenants in filling out grants and liaising with various council departments.
• Controlling access to the premises.
• Ensuring that tenants are aware of their rights under their Occupancy Agreement.
• Offering advice and guidance on keeping property to a reasonable standard of hygiene.
• Assisting tenants to access other support providers as required.
• Liaising with all relevant agencies, both statutory and voluntary, on the tenant's behalf.
• Dealing with nuisance issues.
• Ensuring that tenants know how to use equipment safely.
• Providing tenants with advice and facilitating a move to alternative accommodation as required.
• Assisting tenants to claim Housing Benefit and other welfare benefits.
• Assisting tenants in finding voluntary employment and life changing skills.
• Providing guidance, advice and assisting tenants to help them to retain their tenancies.
• Providing encouragement, including one to one support, to tenants in the development of social and daily living skills.
• Assisting tenants in dealing with official letters, budgeting, health referrals, maintenance and neighbourhood issues.
• Accompanying tenants and /or tenant’s family/advocates to meetings with other agencies.
• Supporting a group of our tenants to produce a newsletter which is distributed to all our tenants.
• Organising days out for all our tenants to venues chosen by the tenants. This has included a visit to Chester Zoo, Knowsley Safari Park and a trip on the Leeds-Liverpool Canal on the Pride of Sefton.