Healthwatch Sefton

Healthwatch Sefton

At a glance


  • Children / families
  • Environment
  • Health and well being / research and care
  • Local / community
  • Mental health
  • Older people / later life
  • Social care
  • Substance misuse
  • Young people

Other details

Geographical remit: 


Healthwatch is here to give children, young people and adults a powerful voice both locally and nationally.

We are the independent champion for people using local health and social care services. We are a statutory body which has a role to listen to what people like about services and what could be improved. We share their views with those with the power to make change happen.

We are the local Healthwatch covering the borough of Sefton and are part of the national Healthwatch network which is chaired by Sir Robert Francis QC.

Our Statutory Functions

  1. Gathering the views and understanding the experiences of patients and the public
  2. Making peoples views known
  3. Promoting and supporting the involvement of people in the commissioning and provision of local care services and how they are scrutinised
  4. Recommending investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)
  5. Providing advice and information (signposting) about access to services and support for making informed choices.
  6. Making the views and experiences of people known to Healthwatch England (and to other Healthwatch organisations) and providing a steer to help it to carry out its role as national champion
  7. Provide an Independent NHS Complaints Advocacy service
  8. Initiating independent thematic reviews/ projects that highlight emerging themes



Review of Care Homes.

To independently visit care homes across Sefton to help individuals and families make more informed decisions, while also helping the Care Quality Commission (CQC), local authorities and Clinical Commissioning Groups (CCGs) to build up a comprehensive picture of quality in care homes.


Independent review of GP practices.

Feedback continues to be related to problems with access to appointments and we will carry out two pieces of work. In Southport, planned Enter and View visits will be undertaken to find out from patients how they found the appointment system. In South & Central Sefton, engagement work will be undertaken in the Bootle locality where the main issue identified is the different processes for booking appointments. We would like to find out the impact this is having on patients.


Review of Supported Living.

Theme identified relating to supported living premises, particularly for individuals with Autism.  This work will be undertaken in partnership with Sefton Carers Centre to review premises and speak with individuals living in supported living.


Mapping of local GP Patient Participation Groups (PPG)

Local people have told us that they want to get involved in their GP practice Patient Participation Group but sometimes struggle to do this. We therefore plan to map which GP practices across the eight localities across Sefton to find out if they have a PPG, if they need support/ need support in setting a group up. Healthwatch will hold events and work with the local Clinical Commissioning Groups to review how patients can get more involved in local primary care decision making processes.


Social Care Assessments

To work with Sefton MBC to find out how social care assessments are taking place across Sefton and share feedback on what it looks like from a user/carer perspective.


Review of Domiciliary Care

With new providers being in place from May 2018, we plan to independently review the service from a user perspective.


Working Voice.

Working in partnership with Active Sefton and Sefton MBC in the first phase, engagement work will be undertaken to encourage more individuals of working age to register as a community member.


Access to Podiatry Appointments (Southport and Formby).

Working in partnership with Lancashire Care NHS Foundation Trust, we will continue to support the Trust to gather feedback on the service to improve access for patients.


Monitoring progress with the statement of action for special educational needs and disability (SEND) service.

We will work to ensure that independent feedback is gathered on current services and fed in. We have been asked to provide a scrutinising role on the process to ensure that improvements in line with the action plan for Ofsted are actioned.


Review of the Continence Service.

We will engage with local care homes to find out how they access the continence service and provide independent feedback on the service to the provider.


Young Healthwatch

We will recruit and support a team of 10-12 young people aged from 11-19 who are based throughout the borough and known as ‘Young Health Ambassadors’. Young Healthwatch will become a service that is used as a reference point when groups are investigating young peoples opinions on health services. Service reviews will be undertaken using the ‘You’re Welcome’ framework. Young Ambassadors will lead on mini-campaigns, signposting to services, service reviews and design, engaging a wide group of young people in conversations about health.

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