We are an independent, statutory organisation dedicated to improving health and social care services in Enfield. We are part of the National Healthwatch network.

We gather feedback from Enfield patients and residents in an objective way, and share this with local health and social care providers so they can continually improve and develop their services.

We have statutory (legal) powers, for example, we can visit a publicly funded health or care organisation and assess the service and when we give a report to the people in charge of running that service, they must respond to it by law. They must give a meaningful response to say what action they will take to make things better or if no action can be taken they must explain why not.