At our 4 sessions weekly, we offered practical support including hot meals, clothing, showers, bedding, food parcels, PC, internet and phone access, bus fares to appointments and laundry vouchers.  Jan to Dec 2023 we had 250 guests, served 3,923 meals, distributed 1005 items of clothing and provided 195 showers.  For comparison, in 2022 we had 183 guests.

Enhanced support helps guest address acute issues such as having no place to sleep, no access to benefits, medical, drug and alcohol problems, criminal court proceedings or probation appointments as well as long term issues.  Trust and safety are key to creating an environment where long standing issues can be addressed to achieve significant change in a person’s life.  Because of the geographical isolation and very poor transport links, guests stay with us for approximately two years, giving us a good window of opportunity to help guests address long term issues.  We have strong reciprocal referral relationships with 12 specialist agencies including the Rough Sleeper Team (RST), Turning Point, Nelsons Trust, council housing, probation, debts agency, Foodbank, Nationwide and NHS among others, contacting them 674 times in 2023.  We offer one night emergency accommodation for in extremis need.