We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Our vision is everyone will be able to access free advice to find a way forward. We provide free, confidential advice to help people overcome their problems and campaign on big issues when their voices need to be heard.
Our values are
Responsible: We’re informed and honest.
Generous: We’re compassionate and collaborative.
Inventive: We’re problem-solving and forward-thinking.