in November 1940, the first bureau in Torbay, based in Torquay was established and today we have around 40 volunteers working throughout Torbay.
In 2017 a new membership package was agreed and the term ‘Bureau’ was dropped from the title. The service has survived for over 70 years because, just like society and the problems people face, we have adapted and changed the way the service is delivered so that we can continue to help people in our local community. In April 2018 we introduced Adviceline and introduced improvements to our online services.
Despite these changes the service remains a free, confidential and independent advice service. We are a local charity and all our income is dependent on grants and donations. Our main resource is our team of dedicated volunteers.
We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. We aim to help people find a way forward. Everything Citizens Advice does shares this aim. As a service we:
We can provide people with information on their rights, responsibilities and options on a wide variety of different issues including:
