Citizens Advice Southwark helps people to solve problems. Our service provides free, independent, confidential and impartial advice for everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. Last year we saw 14,935 clients and helped with 27,007 problems.
Clients can access our service face-to-face, by phone and via email. Some clients are empowered to solve problems by themselves; those requiring more support receive casework. In order to prevent problems re-emerging. We also run Money Management training sessions in collaboration with local partners.
By offering advice across key areas such as benefits, debt, housing and employment, we aim to bring about positive changes in peoples lives. This ranges from hard outcomes, such as maximising household income and improving health and wellbeing, through to softer benefits, such as improved family relationships.
