Citizens Advice Rotherham is the principal advice and information provider for members of the Rotherham & District community. We help people resolve their legal, money, welfare rights, employment, housing and other problems by providing free, independent, impartial and confidential advice. Additionally we ensure people understand their rights and responsibilities whilst campaigning to improve social justice to support change. As an organisation we also deliver training in social welfare law and financial capability with the aim of supporting people to improve their skills and move closer to the workplace.
Clients can access our service by dropping in to see us at our main office in the centre of Rotherham. Advice is also available by telephone and email as well as at 12 community outreach venues across the Borough.
Workshops are also provided and aimed at helping people to manage their finances. Our goal is to help everyone to find a way forward, whatever problems they face. Our goal is to help everyone to find a way forward, whatever problems they face.
In the long term we want to improve an individual's health and wellbeing through reducing stress and enabling a more balanced life. A recent client survey undertaken by Citizens Advice indicated that whilst clients had issues and problems outstanding then in 81% of cases it was having a negative effect on their mental or physical wellbeing. With the issue resolved, 86% of clients reported an improvement in their mental and/or physical wellbeing. From the same survey, 83% of clients said their visit had improved their confidence and also their ability to deal with a similar issue in the future. This is a key outcome that we want to achieve for our clients. We want to ensure that everyone has an equal opportunity to reach their potential and make a positive contribution to the community they work and live in.
