Citizens Advice Peterborough [CAP] is an independent charity and a member of national Citizens Advice, a network of 360 individual federated charities operating under the Citizens Advice brand; CAP has fully adopted the aims, principles and values of that organisation. These are:
CAP works closely with partner agencies to provide linked up solutions to clients problems, currently our key active partners include Carezone, Peterborough Foodbank, Peterborough City Council and DWP to actively assist those who are destitute or in crisis. Help consists both with practical pragmatic help and assistance but also with advice and advocacy to ensure no reoccurrence of the issue.
CAP serves the local community from offices in central Peterborough and has outreaches at local libraries, community centres and community hubs. A visit to our office will give you a clear sense of the commitment, professionalism and dedication of our staff and volunteers as soon as you walk in.
We currently employ just over 15 staff, most of who work on a full-time basis, and we have over 70 volunteers in client advisory and administration roles. In the last year, over 8000 unique clients came to our offices or contacted us by telephone or email and collectively brought to us more than 20000 issues and problems they wanted help and guidance with. The main areas of enquiry are debt, benefits, employment, relationships and housing.
Answer calls from clients, gather relevant background information, then research the issue and relay the best options back to the clients. You...
