Our aims and principles are:
The advice and support we offer helps people gain control of their lives and become productive members of the community
We provide training and education in the areas of financial inclusion and digital literacy, volunteering, fuel poverty and pension decision making.
We are the organisation of choice for referrals working in close partnership with a range of statutory bodies and other voluntary organisations.
In 2015/16 we helped more than 6,500 clients deal with 14,500 problems on subjects covering welfare benefits, debt, relationship, employment and consumer issues, to name but a few. Our unique and comprehensive service is delivered by a diverse team of skilled and dedicated staff and volunteers. We currently employ 22 paid staff (16 FTE) and around 35 volunteers.
By utilising volunteers we assist not only our clients but also develop the volunteer by improving their self-esteem, increasing their employment opportunities by improving their basic skills, reducing isolation and improving their general well-being.
We are an independent, community based advice organisation operating out of 2 main offices and 9 outreach locations throughout the County. Free, independent, impartial and confidential advice is delivered via drop-in sessions, pre-booked appointments, email, telephone, webchat and home visits.
We gather information relating to unfair practices or policies and lobby MPs, AMs and local counsellors to help change these policies and ensure social justice for all.