The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice, and by influencing policy makers.
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
Citizens Advice Hammersmith & Fulham receives its core funding from the local authority and this includes our award winning volunteer-led library service delivered at Avonmore Library in West Kensington.
CAHF is also funded from a variety of other sources to provide a range of complimentary projects both for information/ advice work and for wider skills development supporting residents with digital and money skills.
Citizens Advice Hammersmith & Fulham provides free advice to its clients using multiple channels:
The organisation dealt with over 7,000 clients and over 12,000 issues annually while maintaining a satisfaction rate of 98%.
CAHF is constantly reviewing its service delivery model based on client and staff feedback and embraces change and innovation.