Citizens Advice Hammersmith & Fulham

Citizens Advice Hammersmith & Fulham

At a glance


  • Campaigning
  • Counselling / advice
  • Financial inclusion
  • Housing and homelessness
  • Human rights
  • Poverty relief
  • Social care
  • Training / employment support

Other details

Geographical remit: 


The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice, and by influencing policy makers.

Our principles:

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our aims:

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

Citizens Advice Hammersmith & Fulham receives its core funding from the local authority and this includes our award winning volunteer-led library service delivered at Avonmore Library in West Kensington.

CAHF is also funded from a variety of other sources to provide a range of complimentary projects both for information/ advice work and for wider skills development supporting residents with digital and money skills.


Citizens Advice Hammersmith & Fulham provides free advice to its clients using multiple channels:

  • Reception
  • Telephone
  • Face-to-face appointments
  • Emails
  • Webchat
  • Video conferencing

The organisation dealt with over 7,000 clients and over 12,000 issues annually while maintaining a satisfaction rate of 98%.

CAHF is constantly reviewing its service delivery model based on client and staff feedback and embraces change and innovation. 

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