The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice, and by influencing policy makers.
Our principles:
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
Our aims:
Citizens Advice Hammersmith & Fulham receives its core funding from the local authority and this includes our award winning volunteer-led library service delivered at Avonmore Library in West Kensington.
CAHF is also funded from a variety of other sources to provide a range of complimentary projects both for information/ advice work and for wider skills development supporting residents with digital and money skills.
Citizens Advice Hammersmith & Fulham provides free advice to its clients using multiple channels:
The organisation dealt with over 7,000 clients and over 12,000 issues annually while maintaining a satisfaction rate of 98%.
CAHF is constantly reviewing its service delivery model based on client and staff feedback and embraces change and innovation.
