Citizens Advice Enfield main objective is to inform the residents of the Borough of Enfield of their rights, as well as responsibilities, and to make them aware of the services that are available to them so they can enjoy their rights and better express their needs.
The key principles to Citizens Advice Enfield are:
-To ensure that individuals do not suffer through ignorance of their rights and responsibilities, of the services available to them or through an inability to express their needs effectively.
-To provide a free, confidential, impartial and independent service, based on the principles of equality and accessibility to all communities within the London Borough of Enfield. We value diversity and believe that it enhances the Borough and so work towards ensuring that the community receives value for money through the public funding sources that finance Citizens Advice Enfield.
-To strive to keep customer care at the heart of the Service and endeavour to provide this through bureau based service delivery points as well as through outreaching into the community itself. Other forms of providing advice and information are being considered and will become part of the service delivery within the Borough. These will include a web presence, e-mail advice and other methods of outreaching into communities in line with strategies like the Enfield Local Area Agreement which attempts to tackle child poverty.
Citizens Advice Enfield aims to provide access to our services by telephone, email and face to face drop in.