We’re a small branch of Citizens Advice and have been supporting our community through some of life’s most difficult challenges since 1942. We help, no matter what the problem, whether it be issues such as low income, debt, bad employers or poor housing - and we’re good at it too. We helped with over 14,000 issues last year, mostly related to the cost-of-living-crisis and raised over £2,000,000 of income for our clients. We’re working hard and flat-out to meet the needs of our community.

Open 4 days a week, plus 2 weekly community based outreaches, we currently have 31 volunteers with another 5 trainees being brought on at the moment. Our volunteers vary between those that are very new to us to one that has been with us for over 20 years! They’re a fantastic group of people doing a really tricky role for the benefit of others.

We are fortunate enough to be able to offer casework level help in two of our most popular advice areas - welfare benefits and debt - and have recently been able to expand our work with those that find it difficult to make a successful transition to home after a hospital stay, or need preventative advice work to reduce being admitted in the first place. 

This year we have also taken a pragmatic approach to our relationships around our Borough, leveraging space in our building to offer co-location opportunities with other charities, thus saving us all overheads at a time when our funding has to stretch further than ever before. We’re now happily sharing our main building in Eastleigh with the Eastleigh Pantry, plus a drop-in service offered by Two Saints, a local homelessness charity. We’re keen to ensure that complementary services can find a space here so that we can provide a one-stop-shop for local residents in need. We leave no stone unturned in pursuit of helping as many people as we can.