Citizens Advice East End provides independent advice services to people who live, work or study in Hackney, Tower Hamlets and Newham. These three London boroughs combine areas of affluence with areas of extreme deprivation and their populations have an ever growing need for advice and assistance with issues such as welfare benefits, debt, housing and financial inclusion.
We help our clients with face to face advice services at our main offices in the three boroughs, combined with numerous outreach services at GP surgeries, children's centres, Housing Associations etc. We deal with over 35,000 people a year and our services offer practical and effective help to them in resolving their problems. We achieve positive outcomes for our clients and, through our efforts, recover over £19M income for them each year. Our clients include the poorest members of society, frequently with disabilities, and our efforts make a real difference to their lives. We are constantly challenging prejudice, discrimination and maladministration in line with the ethos of our parent organisation, Citizens Advice.
Citizens Advice East End offers high quality advice services to our clients, through a team of employed staff and volunteers based in our three London boroughs. We work in partnership with our local authorities and under contract with numerous other funders, both locally and nationally. Additionally, we gather information on the demand for our services and the issues affecting our clients, that we use for local campaigning on poverty and social exclusion issues and feed back to Citizens Advice in connection with national campaigns on, for example, the effects of welfare reforms.
