Our aim is to provide people with the necessary advice to overcome their challenges and enhance policies and practices that impact their lives. We are committed to serving everyone, offering a comprehensive range of information, advice and guidance. We understand that interconnected issues often underlie a single problem, we aim to address our client’s entire situations rather than tackling isolated issues. Our services are delivered through various channels, including telephone, email, digital platforms and face to face interactions. We cater to clients who reside in the Dudley Borough and the City of Wolverhampton, employing diverse methods to reach and assist individuals. We have a strong presence in the local community, earning the trust of both funding organisations and our clients. We are equipped with resources, tools and expertise, and dedicated to resolving client’s problems. In situations where we can’t assist directly, we will refer to our trusted partners. We are advocates for change, pushing for improvement in policy that makes life less challenging for individuals.
Our 4 strategic themes are:AdviceAdvocacyInclusive AccessOrganisational Health
Our two-year horizons are articulations of our strategic direction and will be supported by:
Our PurposeWe exist to shape a society where people face far fewer problems
Who We SupportOur information and advice are available to everyone. Structural inequalities lead to certain people facing disadvantages, making them more likely to need our help, and we prioritise their needs
Our Missions* Provide advice fit for the future* Be there for people when they need us in the ways that help make the biggest impact* Close the gap* End the disparities in access and experience for marginalised people* Take early action* Prevent more people reaching crisis by addressing problems earlier
Our Identity* Led by people’s needs* Trusted experts* Rooted in the community* One service with many leaders* Strengthened by volunteers* Good partners* See the whole person
How We Deliver* Provide free, independent, confidential and impartial information and advice* Use the power of our data to advocate and target solutions to underlying root causes of issues* Learn, adapt and innovate
