We aim to:
• provide the advice people need for the problems they face.
• improve the policies and practices that affect people's lives.
We're not just here for times of crisis - we also use clients' stories anonymously to campaign for policy changes that benefit the population as a whole.
Our Principles
The four principles to help fulfil our aims are that the service is:-
• Free - There is no direct cost to the client
• Confidential - Client’s details are not disclosed
• Independent - From funders and agencies that we may work with
• Impartial - Advice is given without bias
Citizens Advice has been operating in Colchester for 80 years.
