We're the UK’s largest advice charity. Of the 28,500 people who work for the Citizens Advice service, 21,500 of them are volunteers. They take on a range of roles from giving advice to fund-raising, admin, campaigning and trusteeship.
Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this: