We work to fulfil two aims:
The advice given by staff and volunteers is free, independent, impartial and confidential. The service is non-judgmental, offering assistance as appropriate to all clients. It aims to be equally accessible to everyone who seeks or needs its help, regardless of age, class, race, religion, gender, disability or sexuality. All advice workers, whether paid or volunteer, are professionally trained to provide an accurate, quality service and to be supportive to clients.